Cancellation post shipping is currently not possible since the order has already been handed over to our courier partner. Also, Order cancellation can only be done if it is informed within 30mins of placing orders.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made or same mode of payment which was used at checkout within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account
How do I return an item purchased on Foreign Makeup India?
Foreign Makeup India offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 24 hours of its delivery ONLY if the product you receive arrives is a wrong item.
Step 1: Contact our Customer Support team via email/call/WhatsApp within 24 hours of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace your order. Kindly email an image of the wrong product & the order number for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact & in the state they were delivered.